Seller Cancellation & Refund Policy

1. Store Activation & Billing Policy

OneDukaan Seller platform operates on a monthly software subscription model (currently set at ₹55 per month). To make a store live and visible on the public marketplace, the seller must set up an automatic recurring payment mandate (Autopay) via card or UPI. The first month's subscription charge is billed immediately upon activation. All subscription licensing transactions are charged in advance, and no refunds or partial credits are issued for mid-cycle cancellations.

2. Subscription Cancellation Procedure

Sellers cannot cancel subscriptions with a one-click button in the console to avoid accidental termination. To cancel your subscription and recurring billing, you must send an email request to support@onedukaan.shop or click the mail link in your dashboard billing panel. Our team will process the cancellation manually within 1–2 business days. Once cancelled, your storefront will remain active until the end of the current paid billing cycle, and no further renewals will be debited.

3. Payment Failures, Grace Period, and Suspension

If a monthly recurring autopay mandate fails (e.g., due to insufficient balance, bank decline, or if you cancel the mandate directly from your UPI/banking application), your store enters a 3-day grace period. Your store will remain live and customer orders will be accepted. However, if the outstanding payment is not resolved within 3 days, the platform will automatically suspend your store. Once suspended, your storefront and products will be hidden from the marketplace until the payment is cleared.

4. Consumer Product Transaction Disputes

As OneDukaan is a SaaS tool, all order payments (COD or UPI) are settled directly at the customer's doorstep to you. Any transaction disputes, product returns, cancellations, or cash refunds requested by customers are handled directly by the seller. OneDukaan has no mediation responsibility or escrow capability.